Frequently Asked Questions 💝
❓ What is in a Mystery Box?
Each mystery box contains 3-5 handpicked jewelry pieces carefully curated by our team. You will receive a mix of rings, earrings, necklaces, bracelets, and more kawaii-inspired accessories. Every box includes pieces worth more than the retail price!
❓ How long does shipping take?
We process orders within 1-3 business days. Shipping times vary by destination:
- 🇺🇸 USA: 5-10 business days
- 🌍 Europe: 10-15 business days
- 🌏 Asia & Other: 15-20 business days
❓ What is your return policy?
Due to the nature of mystery boxes, all purchases are final. However, if any item arrives damaged or defective, please contact us within 48 hours of delivery with photos and we will gladly send a replacement!
❓ Can I choose the items in my box?
No — that is the fun part! Our team curates each box to give you a delightful surprise. If you prefer to choose specific pieces, check out our individual jewelry listings in the Shop.
❓ Do you ship internationally?
Yes! We ship to over 100 countries worldwide. Shipping costs vary by location. Orders over $50 qualify for FREE shipping!
❓ How do I track my order?
Once your order ships, you will receive a tracking number via email. Use it on our Order Tracking page.
❓ Can I buy a box as a gift?
Absolutely! Mystery boxes make perfect gifts. Just enter the recipients address at checkout. We also offer gift wrapping — select it at checkout!
❓ How do I contact you?
Email us anytime at hello@meavajewels.com — we typically respond within 24 hours!